Are you having software or computer problems? They can be difficult for us to fix without being right in front of your computer.
Fortunately we can now use a screen-sharing program called join.me to view and control your computer over the internet as if we were right there with you.
It’s easy, secure and safe:
- we can only connect when you allow us
- we can only see what’s currently on your screen
- you can stop the session at any time.
Step 1 - Call us
First of all, call us on 1800 000 360. We’ll get one of our software experts to discuss the problem with you. If they want to connect to your computer, continue with steps 2 and 3, below.
Step 2 - Download and install Join.me software
The service we use to connect to your computer is called join.me. Click the button below to download the program, then open the file to install the software.
Step 3 - Tell us your code
Once installed, open the join.me program and click the Start button. Then read out the 9-digit code to us, which is displayed in the program. We'll use this code to connect to your computer so you can share your screen with us.