Why choose Echidna?

Why choose Echidna? main image

Echidna Sewing is one of Australia’s largest sewing machine dealers specialising in:

  • Brother sewing & embroidery machines
  • Brother ScanNCut machines & accessories
  • Brother overlockers
  • Machine servicing - all brands
  • Events & classes
  • Specialty accessories
  • Notions
  • Software
  • Embroidery designs
  • Plus much more!

Most of our products are sourced directly from the manufacturers and many are even designed and created by Echidna Sewing Products.

Services

At Echidna, we strive to offer everything our customers need to ensure they are well looked after and continue to grow and learn in a industry that has so much to offer.

Ongoing Support

Our team are 100% commited to our customers. From the friendly service of the young ladies who answer your calls to the expert advice provided by some of the industry’s most knowledgeable people, Echidna Sewing is always here to help!

Whether you want to place an order, or need help or advice, you should always feel welcome to call us. A quick one minute phone call could save you hours of frustration.

Classes, Events and Online Tutorials

Buying a machine has never been so easy with Echidna’s ongoing support for the life of the machine. We offer a range of classes that will help you learn everything you need about your machine, embroidery, sewing, crafting and more. Plus, we host exclusive events with industry experts from all over the world. Learning had never been so easy!

If you can’t make it to our classes or events there are a number of free projects and tutorials online, some including free embroidery designs for you to download and use.

Online Shop

Our website continues to grow and evolve as we add content each day. It’s a great resource for information, projects and of course inspiration. The online shop is also a very easy way to purchase your favourite supplies. Behind the scenes we are continuing to create a completely new website built on one of the world’s most sohpisticated platforms. It will be easier to use and rich with content, products and inspiration to get you started.

Visit online shop >

Australia Wide Shipping & Instant Support

We ship Australia wide whether you purchased online, from our ebay store, over the phone or from one of our events be rest assured that no matter where you live you will still receive as much support as you need.

Not only will you get free support over the phone but you can now use our Instant Software Support technology where we can view and control your computer through the internet. This helps with problems including software, embroidery designs, online ordering, downloads and more, so instead of spending hours of struggling to find an answer we can help you in minutes.

Machine Service and Repair

Echidna Capalaba is the service and warranty center for all Brother home sewing, embroidery machines and overlockers.

We have on-site service technicians at both our Towsville and Melbourne stores and a pick-up and drop-off service at our Mooloolaba store where all machines get services at Capalaba.

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Trade-Ins

We understand the trade-in market so we would be more than willing to help you trade in your existing machine for a brand new Brother model. However, if you would like to upgrade to a brand new sewing or embroidery machine with Echidna Sewing but would rather sell your machine privately, we can also help!

Upgrade to a brand new sewing or embroidery machine and we will send you a 'Trade-In Assistance Certificate' to go with your old machine. This certificate entitles the new owner to a package of accessories and consumables, including everything they need to get started at no cost to you or the new owner.

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Small Business Trade Pricing

We recognize the changing nature of small business and we are very aware of the increasing trend in operating home-based businesses, which are sometimes not recognized by various suppliers.

We are happy to offer qualifying small and home based businesses access to our trade price list to eligible customers.

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Contact Us

With locations in Brisbane, Townsville, the Sunshine Coast and Melbourne, we are committed to building a national network to support our customers online, over the phone or in person.

To find out more about any of this please call us on 1800 000 360 or visit our contact page.