Servicing and repairs

Servicing and repairs main image

Bring your machine into one of our listed locations to have it serviced or repaired. Our qualified electrician and machine technicians will get it stitching at it's very best for optimal performance and longevity. 

What we'll check

Our standard service includes:

  • Sew test
  • Check and clean—we'll remove all internal and external build-up, vermin or infestation 
  • Module service—we'll inspect test and position all  modules
  • Oil and lubricant—we'll inspect and lubricate gears, shafts, bushes and bearings
  • Service mode adjustments
  • Tension test
  • Electrical test and tag—our qualified electrician will test and tag your foot control and power cord.
  • Free needle pack and reel of Rasant thread.

Regular servicing is vital to get the best out your machine. It will extend it's life and boost its performance. Even if you're using not using your machine heavily you should aim to service it every 12 to 18 months to keep its working parts well-lubricated and operational. 

Machines we service

  • Home sewing/embroidery machines
  • Overlockers
  • Coverstitch
  • Brother PR or PQ series machines (semi-industrial)

We specialise in Brother and Babylock machines and service all brands including Janome, Bernina, Pfaff, Husqvarna, Bernette and more.

Warranties and repairs

Our Capalaba store is an Authorised Warranty Repair Centre for Brother machines. If your Brother machine is under warranty we can carry out warranty repairs provided you can supply proof of purchase. 

Book in your machine

To book in your machine contact your nearest Echidna store location and arrange a time to drop in your machine.

Brisbane
Capalaba store | 3390 3600 
We service machines dropped into our Capalaba store on-site. 
Sunshine Coast
Mooloolaba store | 5302 6944
We service machines dropped in at Echidna Mooloolaba at our Capalaba store - this is a weekly drop off and pick up service at no extra cost.
Melbourne
Glen Waverley store | 0425 740 382
We service machines dropped into our Capalaba store on-site. 
Townsville
Currajong showroom and support centre | 0438 929 695
Available during machine technician visits for Brother and Babylock machines only. 

We aim to complete your repair or service as quickly as possible and can advise how long we expect to take at the time of booking.

What to bring

Bring your machine, dust cover, foot pedal, and cables. Depending on what you're getting serviced we can advise you on what to bring.

We use Hemingworth embroidery thread and/or Rasant polyester/cotton thread to test your machine. If you usually use a different thread bring it in for us to test so we can make sure your machine will run smoothly when you take it home.