Servicing and Repairs
Bring your machine into one of our listed locations for a service or repair! Our qualified machine technicians will get it stitching at its very best for optimal performance and longevity.
What we'll check
Our standard service includes:
- Sew test
- Check and clean—we'll remove all internal and external build-up, vermin or infestation
- Module service—we'll inspect test and position all modules
- Oil and lubricant—we'll inspect and lubricate gears, shafts, bushes and bearings
- Service mode adjustments
- Tension test
- Check machine software version and update where required
Regular servicing is vital to get the best out your machine. It will extend its life and boost performance. Even if you're not using your machine heavily you should aim to service it every 12 to 18 months to keep its working parts well-lubricated and operational.
Machines we service
- Home sewing/embroidery machines
- Overlockers
- Coverstitch
- Brother PR or PQ series machines (semi-industrial)
- Halo
We specialise in Brother and Babylock machines and service all brands including selected Janome, Bernina, Pfaff, Husqvarna, Bernette and more.
Warranties and repairs
Our Capalaba store is an Authorised Warranty Repair Centre for Brother machines. If your Brother machine is under warranty we can carry out warranty repairs provided you can supply proof of purchase.
Drop off and servicing locations
To book your machine in for a service, contact your nearest Echidna store or agent and arrange a time to drop it in.
Brisbane (Capalaba)
Service Centre
We service machines on-site. Over the counter quick fixes welcome.
Bookings essential, call (07) 3390 3600 or request a service.
Melbourne (Glen Waverley)
Service Centre
We service machines on-site.
Book in advance or drop-in. For enquiries call (03) 9560 7013.
Sunshine Coast (Forest Glen)
Drop-off location
Machines are taken to our Capalaba store fortnightly for servicing at no extra cost.
Bookings essential, call (07) 5444 0788.
Townsville (Hermit Park)
Agent Service Centre
Machines are serviced on-site by our agent. Please contact them directly to organise servicing on 0466 784 624.
Perth (Landsdale)
Agent Service Centre
Machines are serviced on-site by our agent. Please contact them directly to organise servicing on 0401 774 190.
Ship your machine to us
Can't drop your machine off? If you have the original packaging, you can ship your machine to us for servicing and we’ll send it back once it’s complete. Simply contact us and we’ll organise the shipment on your behalf. Every shipment arranged through Echidna is fully insured both to and from our workshop, for your peace of mind.
If none of the above locations are suitable we do have mechanics we can recommend in Bundaberg, Newcastle, Sydney, Port Macquarie and Mildura. Simply fill out this form to let us know your machine model and location and we will recommend a suitable mechanic if we have one. Request recommended mechanic →
How long will it take?
We aim to complete your repair or service as quickly as possible and can advise how long we expect to take at the time of booking. Please note that this will not include transport if you have mailed the machine to us or dropped it off at a drop-off location.
What to bring
- Your machine
- Dust cover, hardcover, or trolley bag (recommended)
- Foot pedal and cables - if your machine does not have a figure 8 plug
- Sewing Bobbin Case & Sewing Foot
- Embroidery Bobbin Case & Embroidery Foot (if relevant)
- Bobbin Thread (If you use something other than Echidna Pre-Wound)
We use Hemingworth embroidery thread and/or Rasant polyester/cotton thread to test your machine. If you usually use a different thread brand and would prefer we set tensions to suit your thread, please bring it in for us and we'll be happy to oblige.
Depending on what you're getting serviced we can advise on any additional items to bring.
Frequently Asked Questions
A standard sewing machine service includes a full cleaning, oiling, tension check, timing inspection, and general performance test. We also check for worn parts and ensure your machine is running smoothly and safely.
We recommend a sewing machine service every 12 months for regular users. If you use your machine heavily or for business, servicing every 6 months is ideal.
Yes, we provide a full sewing machine repair service for most brands and models, including mechanical, computerised, and embroidery machines.
Absolutely. Whether your machine is skipping stitches, jamming, making unusual noises, or not turning on, we can diagnose and repair the issue.
We service and repair domestic sewing machines, embroidery machines, overlockers, and some industrial/tailoring machines.
We offer in-store servicing as well as options for customers to send their machines to us. Contact us to find the best repair option based on your location.
Repairs & Troubleshooting
We regularly repair:
- Thread tension issues
- Thread breakage
- Skipped stitches
- Machine not feeding fabric
- Needle hitting or breaking
- Timing issues
- Electrical faults
Yes, many older machines can be restored with a full service and minor repairs. We’ll assess the condition and let you know what’s required.
In many cases, yes — especially if the machine is a well-built model or has sentimental value. Older sewing machines are often very durable and can run beautifully after a proper service.
However, the age, condition, and type of machine all play a role. If a machine requires significant parts or major repairs, it may sometimes be more cost-effective to replace it.
We’re always happy to assess your machine and provide honest advice so you can make the best decision.
We offer repair services for selected industrial and tailoring machines. Contact us with your model details to confirm suitability.
Brand specific
Yes, we provide professional Brother machine servicing for all models to keep your machine running at its best.
We carry out Brother sewing, embroidery, and overlocker machine repairs, including mechanical and electronic faults, as well as routine servicing.
Yes, we provide professional Janome sewing, embroidery, and overlocker machine servicing to keep your machine running at its best.
We carry out Janome sewing, embroidery, and overlocker machine repairs, including mechanical and electronic faults, as well as routine servicing.
Yes, we provide professional Baby Lock overlocker machine servicing to keep your machine running at its best.
We carry out Baby Lock overlocker machine repairs, as well as routine servicing.
Yes, we provide professional Halo embroidery machine servicing to keep your machine running at its best.
We carry out Halo embroidery machine repairs, as well as routine servicing.
Yes, we provide professional Juki sewing machine servicing to keep your machine running at its best.
We carry out Juki sewing machine repairs, as well as routine servicing.
Bookings, Costs & Turnaround
Service costs vary depending on the machine type and condition. Contact us for a quote based on your machine.
Turnaround times can vary depending on the type of machine, the work required, and our current workload.
Some basic sewing machine services or minor repairs may be completed within a few days, while more complex repairs or busy periods can extend this to several weeks or longer.
We recommend contacting us for an up-to-date estimate, as wait times can change throughout the year.
Turnaround times can vary depending on the type of machine, the work required, and our current workload.
Some basic sewing machine services or minor repairs may be completed within a few days, while more complex repairs or busy periods can extend this to several weeks or longer.
We recommend contacting us for an up-to-date estimate, as wait times can change throughout the year.
Turnaround times can vary, but most services and repairs are completed within a few days to a couple of weeks, depending on workload and parts availability.
We recommend contacting us ahead of time so we can advise on availability and the best way to bring in or send your machine.
Yes, you can send your machine to us for servicing or repair. We’ll provide guidance on safe packaging and shipping options.
All servicing and repairs start with a base service rate. During the process, if we find any worn or damaged parts, we’ll assess what’s needed to get your machine running properly.
For smaller, low-cost items (such as guides, screws, or minor components), we may replace these during the service to avoid delays and ensure your machine is returned in the best possible working condition.
For any more significant repairs or higher-cost parts, we will always contact you first to explain the issue and provide a quote before proceeding. We’re also happy to follow your preference — whether you’d like us to go ahead with minor repairs or contact you for all additional work.
DIY Maintenance
Basic maintenance like cleaning lint and changing needles can be done at home. However, internal repairs, timing adjustments, and electrical issues should be handled by professionals.
Before booking your machine in for a repair, check the following:
- Needle condition and correct installation
- Threading (top and bobbin)
- Tension settings
- Lint build-up
If the issue persists, it’s time for a professional repair.
